Project Summary
Turning Jane.com’s Seller Onboarding and Approvals into a Scalable Operating System.
A 40,000-person health system had a dozen product teams building the same components fourteen different ways. I built the first shared design system — and, harder, got the teams to use it.
Context
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
Role & Contributions
As Lead UX Designer, I led the strategy, design and implementation of Providence's first centralized design system, unifying design and engineering practices across teams while improving consistency, accessibility, and delivery speed.
This included auditing production experiences, defining the system architecture, designing tokens and components, establishing governance, and driving adoption across design, product, and engineering. I partnered closely with front-end engineers, content strategists, and clinical stakeholders, and was accountable not only for launching the system, but for ensuring its long-term adoption and sustainability.
Context
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
The Challenge
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
The Challenge
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
Role & Responsibilities
Providence Health is one of the largest nonprofit healthcare systems in the United States, serving millions of patients across multiple states. Its digital ecosystem spans multiple brands, products, and cross-functional teams, making consistency, accessibility, and scalability a significant design challenge.Over time, decentralized design and development practices led to inconsistent user experiences, duplicated work, and accessibility issues across products.
My Role
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
Results
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
The Challenge
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
The Challenge
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
The Challenge
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.
The Challenge
MoonPay’s rapid growth had led to fragmented user experiences across its consumer and partner-facing products. The platform needed a unified design language that could support both B2B integrations and B2C transactions without compromising clarity or usability. Complex regulatory contexts and diverse global audiences added further constraints. The challenge was to create a system that balanced simplicity with flexibility, enabling consistent interactions while allowing for customisation across markets, products, and technical implementations.